6/13/2024. As the conveyor pulled my car towards the end of the X4 $30 car wash, I heard a very loud overhead noise. It sounded as if my car roof was being pulled off. Once wash exit light went from yellow to green. I exited my car to find a 4.5 ft roof trim have been ripped from my car by the cloth towel roller. The towel roller piece was still lodged in the trim. The wash employee told me that this is "not uncommon" and it "happens a lot". I did have to call the police department out to make a report and I asked to see the wash video. I was denied access to the video of my car in the car wash and have requested that the video stays intact for legal purposes. I am requesting that Tidal Wave repair/replace the roof trim that was torn off by their faulty towel roller equipment. The wash employee offered to tape the trim back to my car which was not acceptable. I will update review as needed. Here are the pictures of the piece of towel roller and the damage to my car. I do not recommend using this carwash!